The first step is to contact us. We can then chat about what you have in mind as well as discuss the possibilities – colours, themes, styles, materials, wording, etc. We can chat via email, telephone, online Messenger - whatever works best for you!

Kindly note that, as we are an online studio, we do not currently have a studio that is open to the public for consultations.

Once you are ready to move forward with the design process, we require a non-refundable custom design and mockup fee. Our design fee varies, dependent upon the scope of the project. Once we've had an opportunity to chat with you to discuss your stationery needs, we'll provide you with a quote for the design fee. Fees range from $35-$75, with the average custom design and mock up fee for a custom wedding invitation set being $75 or less.

We accept personal or certified cheques, email money transfers, international money orders and major credit cards and debit cards through Paypal (you do not need an account to send a payment via Paypal). Please note that a 3% service charge will apply to payments made via Paypal.

As soon your design fee is received, the design process begins! Depending on the complexity of the design(s), 1-3 mock up(s) will be presented to you within approximately 5-10 business days (dependent upon our current work schedule). We will then work with you to tweak the preferred design so that it is exactly what you envision – we want you to be thrilled with the outcome!

Once you are completely satisfied with the design and layout, we will send you a Final Proof and a Design Agreement. It is very important for you to carefully review the final proof as thoroughly as possible – this proof, as you see it, is exactly as your items will be produced. You must ensure that you approve of the layout, wording, spelling, dates, fonts, justification, punctuation, etc. Should revisions be required, they will be made and additional proof(s) will be sent to you.

Please note that it is the client’s responsibility to carefully review the final proof; we are not responsible for any errors after the final proof has been approved and signed off on.

You will be provided with a shipping quote after your design has been finalized. We offer different shipping options; local orders are delivered via courier or ExpressPost and international orders are delivered via expedited parcel or ExpressPost. The cost of shipping is dependent upon the weight and size of the order, as well as the destination; we make every effort to keep shipping charges at a minimum. All packages sent via Canada Post are fully insured.

Shipping of international orders (outside of Canada) may incur additional charges such as customs and duty fees. Any additional fees are the sole responsibility of the customer.