par avion design - Ordering Process

The first step is to contact us. We can then chat about what you have in mind as well as discuss the possibilities – colours, themes, styles, materials, wording, etc. We can chat via email, telephone, online Messenger - whatever works best for you!

Kindly note that, as we are an online studio, we do not currently have a studio that is open to the public for consultations.

Once you are ready to move forward with the design process, we require a $75 non-refundable custom design and mockup fee.

We accept personal or certified cheques, email money transfers, international money orders and major credit cards and debit cards through Paypal (you do not need an account to send a payment via Paypal). Please note that a 2.5% service charge will apply when payment is made via Paypal.

As soon your design fee is received, the design process begins! Depending on the complexity of the design(s), 1-3 mock up(s) will be presented to you within approximately 3-10 business days (dependent upon our current work schedule). We will then work with you to tweak the preferred design so that it is exactly what you envision – we want you to be thrilled with the outcome!

Once you are completely satisfied with the design and layout, we will send you a Final Proof and a Design Agreement. It is very important for you to carefully review the final proof as thoroughly as possible – this proof, as you see it, is exactly as your items will be produced. You must ensure that you approve of the layout, wording, spelling, dates, fonts, justification, punctuation, etc. Should revisions be required, they will be made and additional proof(s) will be sent to you.

Please note that it is the client’s responsibility to carefully review the final proof; we are not responsible for any errors after the final proof has been approved and signed off on.

Both the Final Proof and the Design Agreement need to be signed and returned to us (via mail or fax). Once we have received final approval from you, the balance owing is due.

Please note that orders that are shipped within British Columbia are subject to a 7% Provincial Sales Tax. Orders shipped outside of British Columbia are exempt from sales tax.

Once your final payment has cleared, specialty materials are ordered and production of your order begins! Our stationery items are hand assembled and customized to your specifications; factors such as quantity, style, materials used and the overall complexity of the design will influence the actual production time.

Our invitations and items are hand crafted and are carefully assembled; as we consider our items to be small works of art, great attention is paid to the details. We take special care in creating, assembling and packaging your order; every item is carefully inspected and must meet our high standards.

Production generally takes between 5-15 business days (after final payment has cleared and a signed Final Proof/Design Agreement has been received). We know how anxious one can get while waiting for something like invitations to arrive, and therefore we strive to complete orders as quickly as possible, without compromising quality.

You will be provided with a shipping quote after your design has been finalized. We offer different shipping options; local orders are delivered via courier or ExpressPost and international orders are delivered via expedited parcel or ExpressPost. The cost of shipping is dependent upon the weight and size of the order, as well as the destination; we make every effort to keep shipping charges at a minimum.

Shipping of international orders (outside of Canada) may incur additional charges such as customs and duty fees. Any additional fees are the sole responsibility of the customer.